Privacy Policy
Your privacy matters to us. This policy explains how GlowlyBeam collects, uses, and protects your personal information when you use our financial education services.
Information We Collect
We collect information you provide directly to us and information we gather automatically when you use our services. This helps us deliver personalized financial education and improve your learning experience.
Personal Information You Provide
- Name, email address, and phone number when you register
- Payment information for course enrollment
- Learning preferences and goals you share with us
- Questions and feedback you submit through our platform
- Profile information you choose to add
Automatically Collected Information
- Device information and IP address
- Usage patterns and course progress
- Browser type and operating system
- Pages visited and time spent on our platform
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us provide better financial education services. We use it thoughtfully and only for legitimate business purposes that benefit your learning journey.
- Deliver course content and track your progress
- Send important updates about your enrollment
- Provide customer support when you need help
- Improve our educational materials based on user feedback
- Process payments securely for course fees
- Comply with legal requirements in Thailand
We never sell your personal information to third parties. Your data stays with us and our trusted service providers who help deliver your education.
Data Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Here's when and why we might share your data:
Service Providers
We work with trusted companies that help us deliver our education services. These include payment processors, email service providers, and hosting companies. They can only use your information to help us serve you better.
Legal Requirements
We may disclose information when required by Thai law, court orders, or government regulations. We'll notify you when possible unless prohibited by law.
Business Transfers
If GlowlyBeam is acquired or merges with another company, your information may transfer as part of that transaction. We'll notify you if this happens.
Your Privacy Rights
Under Thai privacy laws and our commitment to transparency, you have several rights regarding your personal information. We make it easy to exercise these rights.
- Access: Request a copy of the personal information we have about you
- Correction: Ask us to fix any incorrect information in your account
- Deletion: Request deletion of your personal data (with some limitations)
- Portability: Get your data in a format you can use elsewhere
- Restriction: Ask us to limit how we use your information
- Objection: Object to certain types of data processing
To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days and verify your identity before making changes.
Data Security and Protection
We take protecting your information seriously. Our security measures include both technical safeguards and operational procedures to keep your data safe.
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls limiting who can view your information
- Regular security audits and monitoring
- Encrypted storage of sensitive data
Operational Security
- Staff training on privacy and security best practices
- Background checks for employees with data access
- Regular review of our privacy procedures
- Incident response plan for potential data breaches
Data Retention
We keep your information only as long as needed to provide our services and meet legal requirements. Different types of data have different retention periods.
- Account Information: Kept while your account is active plus 3 years
- Course Progress: Maintained for 5 years to support your continued learning
- Payment Records: Stored for 7 years as required by Thai tax law
- Support Communications: Kept for 2 years for quality assurance
- Marketing Preferences: Maintained until you opt out
When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by law or for legitimate business interests.
International Data Transfers
Some of our service providers are located outside Thailand. When we transfer your data internationally, we ensure it receives appropriate protection through:
- Contractual agreements requiring adequate protection
- Transfers only to countries with adequate privacy laws
- Additional safeguards when transferring to other countries
- Regular review of our international data handling practices
Children's Privacy
Our services are designed for adults seeking financial education. We don't knowingly collect information from children under 18 without parental consent. If we discover we've collected information from a child, we'll delete it promptly.
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the bottom shows when we last modified this policy.
Contact Us About Privacy
We're here to help.
หมู่บ้าน 99/238 คาซ่าวิลล์ ราชพฤกษ์
Khlong Khoi, Pak Kret District
Nonthaburi 11120, Thailand
Last Updated: January 15, 2025
This privacy policy is effective as of the date above and applies to all information collected by GlowlyBeam.